Aspects légaux
Notre engagement sur la confidentialité
La confidentialité est un sujet important, c'est pourquoi nous vous expliquons comment nous gérons les donnés que nous récupérons. Notre engagement chez Vodia c'est de générer des revenus avec nos produits et services, et non monétiser vos données.
Les informations collectés
Ce texte vous présente comment sont utilisées les informations collectées sur le site Vodia Network. Sur certaines pages, vous pouvez commander des produits, faire des requêtes ... Les informations collectées sont : Nom, Adresse, Adresse Email, mot de passe pour votre compte, nom de votre société, téléphone, langue parlée, votre IP publique et vos achats Vodia.
En fonction du logiciel utilisé, nous collections des informations sur l'identité du serveur : MAC adresse, IP adresse, type d'O.S., version logicielle, Nous avez besoin de ces informations pour être certain que la license logicelle fournie soit bien valide et utilisée dane le cadre du EULA. Pour certaines licenses, nous collectons aussi le nombre d'extensions, de groupe d'agents, de groupe d'appels et autres objets du PBX afin de générer la facture.
Les informations de Credit card ne sont pas stockées chez Vodia mais chez le prestataire de paiement (authorize.net - Groupe VISA).
Les informations de facturation sont stockées chez un prestataire externe (Freshbooks). Les informations stockées sont alors : Adresse, achats effectués, factures ouvertes, note de crédit, terme de paiments, devise, et d'autres informations pour la facturation.
Pour notre relation clients, nous utilisons salesforce.com. Les informations stockées sont : adresses, numéro de téléphone, nom, et notre activité avec vous.
Si vous participez au forum, nous stockons : adresse email et login/password ainsi que vos messages publiés sur le forum.
Comment utilisons-nous les informations ?
Nous n'utilisons les informations personnelles que lorsque vous faites une commande et pour délivrer la commande. Nous ne donnons à aucun tiers vos informations sauf si cela est nécessaire pour vous livrer le commande (ex: transporteur UPS, FEDEX ...)
Nous utilisons votre adresse email pour vous répondre. Nous ne communiquons pas les adresses email à des tiers.
Nous utilisons l'adresse email de votre compte Vodia pour vous informer de mises à jour du logiciel ou de nouveaux produits ou services. Ces informations ne sont fournies à aucun tiers.
Nous fournissons des informations non personnelles à des société d'analyses de comportement sur les sites Web : par exemple : X personnes habitant Paris sont allées sur la page EULA, Y personnes ayant créés un compte sur le site sont des femmes. Dans tous les cas, aucun nom ou information n'est donné de manière individuelle.
Notre engagement sur la sécurité des données
Afin de se protéger d'accès non autorisés, de maintenir la cohérence des informations, nous avons mis en place des procédures de protection des données.
Pour toutes les données sensibles, nous utilisons l'encryption du mieux possible. Par exemple, notre site Web est uniquement en HTTPS abec in certificat de sécurité.
Notre engagement sur la confidentialité et protection des enfants
Nous ne collectonsn aucune données dès lors que nous identifions un enfant de moins de 13 ans. Le site et mots clefs de recherche ont été étudiés pour n'attirer aucun enfant de moins de 13 ans.
Comment accéder et corriger mes informations?
Vous pouvez accéder et modifier vos informations à partir de votre compte.
Pour la playeforme de facturation, vous pouvez également le faire en ligne
Vous pouvez modifier ou détruire les informations concernant votre carte de crédit .
Afin de protéger vos données, nous pourrons vérifier votre identité avant de faire des corrections ou de vous donner les droits de les faire.
Comment nous contacter?
Pour toute questions concernant la confidentialité et la protection des données, merci de nos contacter par email sur privacy (at) vodia.com ou utilisez la page de contact.
Politique de retour des achats Contrairement aux produits physiques, les logiciels distribués sous forme électronique peuvent être copiés.
Une fois la license émise, nous ne pouvons accepter de retour on un remboursement.
C'est pour cela que Vodia Networks offre des versions d'évaluations. Aucune code d'activation utilisé ne pourra être remboursé.
Please read this software license agreement ("License") carefully before using the Vodia PBX Software. By clicking the "Accept" button, you agree to be bound to the terms of this License. If you do not agree to the terms of this License, please do not use the Software.
1. License Grant
Upon your payment of the full price and acceptance of this EULA, Vodia Networks Inc. ("VODIA") grants you (the "Customer" or "User") a non-exclusive and non-transferable license to use the Vodia PBX Software in binary or installed form on a device owned or leased by the Customer.
VODIA may, at its discretion, make available software updates for the Vodia PBX product. Updates, if any, may not necessarily include all existing software features, be fully backward compatible or include all new features that VODIA releases for newer versions of the Vodia PBX Software.
2. Scope
The Vodia PBX software, content, documentation and any other data accompanying this License whether in read only memory, on any other media or in any other form (collectively the "Software") are licensed, not sold, to you by VODIA for use only under the terms of this License. VODIA reserves all rights not expressly granted to you. The terms of this License will govern any software upgrades provided by VODIA that replace or supplement the original Software product, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern. Title and intellectual property rights in and to any content displayed by or accessed through the Software belongs to the respective content owner. Such content may be protected by copyright or other intellectual property laws and treaties, and may be subject to terms of use of the third party providing such content. This License does not grant you any rights to use such content.
3. Permitted License Uses and Restrictions
3.1. Performance of the Software
The number of extensions, trunks, concurrent calls and other aspects of the software that can be used with the License are determined by the features that you have purchased for the Software. However, VODIA cannot and does not guarantee you that the performance of the underlying hardware or any other critical component will be sufficient to maintain the service.
Also, VODIA cannot and does not guarantee that the Software will work flawlessly in every situation, including emergency situations. You are responsible for making the provisions to fulfill the requirements on emergency telephone calls on your own.
3.2. Evaluation Software License
VODIA grants you an "Evaluation License" for the Vodia PBX Software, free of charge for non-commercial evaluation purposes only, and limited in its functionality (Vodia PBX free). VODIA shall in no event be liable to provide you product support or configuration assistance for the evaluation software. In the event that you are found to be using the Vodia PBX evaluation software for commercial purposes without prior consent from VODIA, you may be subject to prosecution and damages.
3.3. License Association With Server
Vodia PBX Licenses purchased from VODIA allow you to install and use a single copy of the Vodia PBX Software on the server for which the license has been granted. The license granted for one server will be bound to that server only and shall not be used on a different server. In order to allow continuation of service in the case that hardware fails, you may one (1) time move your Vodia PBX telephone system to a different server if the original server is not in operation any more. If you wish to maintain multiple Vodia PBX servers (for redundancy or backup purposes or for multiple services), you are required to purchase a separate license for each additional server.
3.4. Vodia PBX Software Hosting
You will not rent, lease, lend, sublicense, redistribute or otherwise allow third parties to use the Software directly or indirectly, whether on a time sharing, remote job entry, or service bureau arrangement or to provide commercial hosting services to third parties. If you intent to do so, you must enter a different license agreement with VODIA which is available upon request.
3.5. Not For Resale (NFR) License
VODIA may provide partners "Not For Resale Licenses" at no cost. These licenses are granted with the intention to provide partners the ability to demonstrate the product to potential customers; however the license may not be sold or otherwise transferred to any other party. The rules for the Evaluation Software License apply to the NFR License as well.
3.6. Data Usage
VODIA grants you the right to make copies of the Vodia PBX configuration and related data for backup and/or device provisioning purposes only; provided that the backup copy must include all copyright and/or other proprietary notices contained in the original.
You may not copy (except as expressly permitted by this License), decompile, reverse engineer, disassemble, attempt to derive the source code/license of, modify, or create derivative works of the Software or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Software). Any attempt to do so is a violation of the rights of VODIA and its licensors of the Software. If you breach this restriction, you may be subject to prosecution and damages.
4. Software Updates and Upgrades
VODIA may at its own digression provide new software from time to time at no cost in order to correct known issues or to enhance the feature set of the Software ("Software Updates").
VODIA may as well at its own digression provide new software as "Software Upgrade". Such Software Upgrades may not be free and have to be purchased separately. In this case, the Customer might have to enter a new license agreement with VODIA. Customers may enter a separate agreement with VODIA to get Software Upgrades at a predefined cost.
5. Transfer of License
You may not transfer this License to another party, except in the case of the transfer of ownership of your Vodia PBX system, if (a) the transfer includes your server hardware and all of the Vodia PBX Software and this License, (b) you do not retain any copies of the Vodia PBX Software and Licenses, full or partial and (c) the party receiving the Vodia PBX system reads and agrees to accept the terms and conditions of this License.
6. Consent to Use of Data
You agree that VODIA may collect and use technical and related information, including but not limited to technical information about your Vodia PBX telephone system, license status, software versions, and connected peripherals, that is gathered periodically to facilitate the provisioning of software updates, product support and other services to you (if any) related to the Software. VODIA agrees to keep all collected data private and use this information for non-commercial purposes only, solely with the intent of improving its products or to provide services or technologies to you.
The Software offers the possibility to change the texts in the various offered languages by you. If you decide to make changes to texts in the product from its web interface, you agree that those changes are stored in a VODIA database. VODIA has the right to use those changes in future versions of the Software and potentially other products for you and for other users of the Software. VODIA reserves the right to review changes and accept or reject them.
7. Termination
This License is effective until terminated. Your rights under this License will terminate automatically without notice from VODIA if you fail to comply with any term(s) of this License. Upon the termination of this License, you shall cease all use of the Software and destroy all copies, full or partial, of the Software and any associated Software licenses.
8. Disclaimer of Warranties
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE IS PROVIDED "AS IS", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND VODIA AND VODIA's LICENSORS (COLLECTIVELY REFERRED TO AS "VODIA" IN THIS AND THE FOLLOWING PARAGRAPH) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. VODIA DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE, THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. YOU FURTHER ACKNOWLEDGE THAT THE SOFTWARE IS NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE FAILURE OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA OR INFORMATION PROVIDED BY THE SOFTWARE COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY VODIA OR A VODIA AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
9. Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL VODIA BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF VODIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL VODIA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED WHAT CUSTOMER HAS PAID FOR THE LICENSE OR THE AMOUNT OF FIVE HUNDRED US DOLLARS (WHATEVER IS LOWER). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
NOTWITHSTANDING THE FOREGOING, VODIA BEARS NO LIABILITY FOR ANY DAMAGES RESULTING FROM USE (OR ATTEMPTED USE) OF EVALUATION SOFTWARE, ANY SOFTWARE MADE AVAILABLE FOR TESTING OR DEMONSTRATION PURPOSES OR ANY TEMPORARY SOFTWARE MODULES.
10. Export Control
You may not use or otherwise export or re-export the Software and its associated licenses except as authorized by United States law and the laws of the jurisdiction in which the Software was obtained. In particular, but without limitation, the Software and its associated licenses may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person's List or Entity List. By using the Software, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not Software or any part of it for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missiles, or chemical or biological weapons.
11. Government End Users
The Software and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished rights reserved under the copyright laws of the United States.
12. Controlling Law and Severability
This License will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, as applied to agreements entered into and to be performed entirely within Massachusetts between Massachusetts residents. This License shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, such provision will be limited or eliminated to the minimum extent necessary and the remainder of this License shall continue in full force and effect.
13. No Assignment
This License is personal to you, and you may not assign all or any rights or obligations hereunder (by operation of law or otherwise) without express written consent of VODIA, at its sole discretion. Any assignment in violation of the foregoing shall be void and without effect. This License shall be binding upon, and inure to the benefit of, the successors and permitted assigns of the parties hereto.
14. Complete Agreement; Governing Language
This License constitutes the entire agreement between the parties with respect to the use of the Software licensed hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this License will be binding unless in writing and signed by VODIA.
Any translation of this License is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License shall govern.