Nested Auto Attendants

Nesting auto attendants within other auto attendant allows for a sophisticated hierarchy of information. The following image depicts three auto attendants nested within the main auto attendant. This model could be developed even further to include nine additional auto attendants, one for each of the boxes shown to the right (i.e., an auto attendant could be created for product A that would include prompts that are specific to that product).

To create a nested auto attendant, individual auto attendant accounts must be set up. Using the model shown in the following image, four auto attendant accounts are needed. Extension 554 can be the main auto attendant, and extensions 555, 556, and 557 can be nested within it.

To “nest” the three auto attendants within the main auto attendant, they must be listed as direct destinations of the main auto attendant.